Safe & Responsible Play

Responsible Gaming
at adili

adili believes that online gaming should always be a fun, controlled activity — never a source of financial stress or personal harm. We provide Filipino players with the tools, knowledge, and support they need to stay in control and play responsibly.

21+ Only Self-Exclusion Available Deposit Limits 24/7 Support

Important Notice: Gambling Can Be Addictive

Online gambling — including casino games, sports betting, slots, and card games like Tongits Go — can become addictive. adili strongly encourages all Filipino players to set personal limits, take regular breaks, and seek help if gambling stops being fun. If you or someone you know is struggling with gambling-related problems, please reach out to a professional support service. You are never alone in this.

Our Safe Play Program

adili's Responsible Gaming Tools

adili has built a comprehensive responsible gaming framework specifically for Filipino players. These tools are available directly in your account dashboard — free, immediate, and always accessible.

21+ Policy
Strict Age Verification

adili enforces a strict minimum age of 21 years for all players , in full compliance with Philippine gaming regulations. Every account undergoes identity verification before any deposits, withdrawals, or real-money gameplay can occur. No exceptions.

Limits
Deposit & Loss Limits

Set daily, weekly, or monthly deposit caps and loss limits directly from your adili account dashboard. Once set, limits take effect immediately and can only be lowered — not raised — without a mandatory cooling-off period.

Timeout
Reality Check & Time-Outs

Enable session time reminders that notify you how long you have been playing. You can also activate a short-term time-out — from 24 hours up to 30 days — to step away from the platform and reset.

Exclusion
Self-Exclusion Program

Players who need a longer break can self-exclude for 6 months, 1 year, 3 years, or permanently. During exclusion, your account is locked and all promotional communications are suspended immediately.

Assessment
Self-Assessment Tools

adili provides a confidential self-assessment questionnaire to help you evaluate your gaming habits. Honest answers can reveal early signs of problem gambling so you can act before it escalates.

Support
24/7 Bilingual Support

Our responsible gaming support team is available around the clock in both English and Tagalog. Whether you are in Manila, Cebu, Davao, or anywhere across the Philippines, help is always just a message away.

21+
Minimum Age Requirement

Philippine gaming regulations require all players to be at least 21 years old. adili strictly enforces this rule at every stage of account registration and verification.

Age Restriction Policy

Why 21+?

In the Philippines, participation in casino-style gambling — including online slots, live table games, sports betting, and card games — is legally restricted to individuals who are 21 years of age or older. This requirement exists to protect young Filipinos from the financial and psychological risks associated with gambling before they have the maturity and financial independence to manage those risks responsibly.

adili takes this obligation seriously. During the registration process, every new player is required to declare their date of birth. Before any real-money gameplay, deposit, or withdrawal is permitted, adili's KYC (Know Your Customer) process requires submission of a valid Philippine government-issued photo ID — such as a Philippine passport, driver's license, SSS ID, UMID, or PhilSys national ID — to confirm that the player is at least 21 years old.

Accounts found to have been registered by individuals under 21 will be immediately suspended, all funds will be returned net of bonuses, and the case will be reported to the appropriate authorities. adili also encourages parents and guardians to use device-level parental controls to prevent underage access to online gambling platforms.

Zero Tolerance: adili operates a zero-tolerance policy on underage gambling. If you suspect a minor has accessed the adili platform, contact [email protected] immediately.

Take a Break

How to Self-Exclude on adili

Self-exclusion is one of the most effective responsible gaming tools available. If you feel that your gambling is becoming difficult to control, or if you simply need a break, adili's self-exclusion program allows you to lock your account immediately — no waiting period, no second-guessing.

Self-exclusion at adili is voluntary, confidential, and available to all registered players at any time. During a self-exclusion period, you will not be able to log in, deposit, or place any bets. All marketing communications — bonus emails, SMS promos, push notifications — are suspended for the duration of your exclusion.

Tip: Self-exclusion periods at adili can range from 6 months to permanent closure. We recommend choosing a duration that feels right for your situation — you can always contact support to extend, but not shorten, an active exclusion period.

1

Log In to Your adili Account

Go to adili.bet and log in to your registered player account. Self-exclusion is managed directly through your account dashboard — no need to contact support first, though our team is always available to guide you.

2

Navigate to Responsible Gaming Settings

In your account dashboard, go to the "Responsible Gaming" or "Player Protection" section. This area contains all your limit-setting, timeout, and self-exclusion options in one place.

3

Select Self-Exclusion and Choose Your Duration

Choose from 6 months, 1 year, 3 years, or permanent self-exclusion. Read the terms carefully — self-exclusion cannot be reversed before the chosen period expires.

4

Confirm Your Decision

Confirm your self-exclusion with your account password or a one-time PIN (OTP) sent to your registered Philippine mobile number. Once confirmed, your account is locked immediately.

5

Alternative: Contact Support Directly

If you are unable to access your account or prefer to speak with someone, contact adili support at [email protected] — available 24/7 in English and Tagalog — and a team member will process your self-exclusion request within the hour.

Stay in Control

Player Limit Tools

adili gives every registered Filipino player direct control over their spending and playing time. These tools are available immediately in your account settings — no request needed, no waiting time.

₱
Deposit Limits

Set the maximum amount in Philippine Peso (PHP) you can deposit daily, weekly, or monthly. Limits apply instantly and can only be reduced, never raised without a cooling-off period.

Loss Limits

Cap the maximum amount you can lose within a set period. When your loss limit is reached, your session is automatically ended and further bets are blocked until the period resets.

Session Time Limits

Limit the total number of hours you can spend on the adili platform per day. When your session time is up, you are automatically logged out and reminded to take a break.

Reality Checks

Set periodic pop-up reminders — every 30, 60, or 90 minutes — that display how long you have been playing and your net session result, so you always stay aware of the time and your balance.

Know Yourself

Is Your Gaming Under Control?

Honest self-reflection is the first step toward responsible gaming. Review the questions below — if you find yourself answering "yes" to several of them, it may be time to use adili's player protection tools or seek professional support.

Ask yourself honestly:

Do you spend more money on gambling than you originally planned to?
Do you gamble to escape stress, problems, or negative emotions?
Have you borrowed money or sold belongings to fund your gambling?
Do you chase losses — betting more to try to win back what you have lost?
Have family, friends, or colleagues expressed concern about your gambling habits?
Do you feel restless or irritable when you try to cut down or stop gambling?
Has gambling caused you to miss work, school, or important events in your life?
Have you tried to stop gambling before but found it difficult to do so?

If you answered yes to two or more of these questions, adili strongly encourages you to activate your self-exclusion, set strict account limits, or contact our responsible gaming support team at [email protected]. Professional help is also available through PAGCOR's responsible gaming resources and local mental health support services in the Philippines.

Official Resources

PAGCOR & Philippine Support

adili acknowledges the important role that PAGCOR — the Philippine Amusement and Gaming Corporation — plays in promoting responsible gaming standards across the Philippines. PAGCOR has established a responsible gaming framework that all operators serving Filipino players are expected to follow, and adili is fully aligned with these principles.

PAGCOR's responsible gaming program includes player education initiatives, self-exclusion coordination across licensed operators, and outreach to communities across Luzon, Visayas, and Mindanao. Filipino players are encouraged to familiarize themselves with PAGCOR's responsible gaming guidelines as a complementary resource alongside adili's own player protection tools.

In addition to PAGCOR resources, Filipino players seeking support for gambling-related concerns can reach out to local mental health and social welfare organizations. adili encourages all players to seek help early — talking to someone is always a sign of strength, not weakness.

Note: For PAGCOR's official responsible gaming resources, visit the PAGCOR website directly (pagcor.ph — for reference only; adili does not link to external sites). You can also contact the PAGCOR Action Center for gambling-related concerns.

adili's Commitment

Our Pledge to Filipino Players

Responsible gaming is not just a compliance checkbox for adili — it is a core part of how we operate. We believe that a player who feels safe, in control, and treated fairly is the foundation of a sustainable and trustworthy online gaming platform.

adili commits to the following principles for every Filipino player on our platform:

  • We will never target vulnerable players or those who have self-excluded with promotional materials.
  • We will always provide clear, accessible information about responsible gaming tools in both English and Tagalog.
  • We will proactively monitor for signs of problem gambling behavior and reach out to at-risk players.
  • We will process self-exclusion requests immediately, without delay or persuasion to continue playing.
  • We will enforce the 21+ age restriction without exception, at every stage of account registration and verification.
  • We will cooperate fully with PAGCOR and relevant Philippine authorities on all responsible gaming matters.
  • We will continuously improve our player protection tools based on industry best practices and player feedback.

Play Smart. Play Safe. Play at adili.

Gaming is meant to be fun. adili's responsible gaming tools are here to keep it that way for every Filipino player — 21+ only.

21+ Only · Play Responsibly · adili Cares

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